7.4 Upgrading from MyID 11
From MyID 12.0.0, MyID Server is a 64-bit application. All previous versions of MyID were 32-bit, even when installed on 64-bit operating systems.
Accordingly, you cannot upgrade MyID from an earlier version to a 64-bit version by installing over the previous version; the file paths and registry settings have changed. You must back up your configuration, uninstall your previous version of MyID, retaining the database, install the 64-bit version, then restore your configuration to the 64-bit locations on the file system and in the registry.
The MyID Installation Assistant handles this process for you when you are upgrading from MyID 11.
If you are upgrading to a new server, you must transfer the database and export the registry; see section 7.7, Upgrading to a new server.
Important: Check that you have carried out all of the prerequisite actions before beginning the upgrade installation process. See section 7.1, Before you upgrade for details.
Note: If you have customized JavaScript hooks in your installation, you must contact customer support quoting reference SUP-300 before you upgrade.
To upgrade from MyID 11:
- Close all MyID clients.
-
Start up a single MyID client, log in to MyID, then log out again without accessing any workflows.
This ensures that the task numbers are cleared from the database.
-
Back up the MyID registry on the application server.
This is:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intercede\
-
Back up the MyID database and program folder.
By default, the program folder is:
C:\Program Files (x86)\Intercede\
- Reboot the server.
-
On each client, you are recommended to uninstall the previous version of the MyID client software; for example, MyID Desktop, the Self-Service App
-
Install or upgrade any pre-requisites for the components you are going to be using.
See your integration guides for details.
Note: The configuration for your components may have changed for this version of MyID. Make sure you check the integration guides for the latest information.
-
Reboot the MyID server.
Note: If you do not reboot the MyID server before running the installation program for the latest version, you may see an error similar to the following:
Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files\MyID\Components\Devices. The installation cannot continue.
If you see this error, click Cancel, ignore any errors that appear, then reboot the server. Make sure that MyID is not installed, then attempt to run the installation program for the latest version again.
-
Run the MyID Installation Assistant.
See section 2.27.2, Upgrading from a MyID 11 system for details.
Note: On a split deployment, upgrade the application server before you upgrade the web server.
-
Complete any required post-installation configuration changes to your system.
-
Intercede may have provided you with an update to your system that you must install after running the main MyID installation program.
See section 9, Updating MyID for details.
-
If you have been provided with a configuration update for your system, install it.
-
Install the 64-bit versions of any modules you previously had installed.
-
On each client:
-
Install the MyID client software; for example:
-
MyID Desktop
-
MyID Client Service for the MyID Operator Client
-
Self-Service App
-
Self-Service Kiosk
-
-
Clear the browsing history in the Windows Internet Options dialog.
Note: Make sure you deselect the Preserve Favorites website data option, if it is available.
You are recommended to upgrade the client software on each client. New features of the server software may require the latest client software.
-
-
Review your security settings.
For example, when you install MyID, the Security Officer PIN Type is set to Random rather than whatever it was set to previously – make sure that this suits the security requirements of your system.
See the System Security Checklist for details.
-
Follow the instructions for configuring MyID after you complete the upgrade.